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APPOINTMENT POLICY

A credit card is required to hold your appointment time. Please have your card ready when calling to book an appointment. Your card will not be charged until after you have received your service. You may choose to pay with cash, check or credit card after you have received your service. ---- Individuals that are younger then 18 years old are required to have a parent or guardian sign a consent form to receive massage.

BOOKING AN APPOINTMENT

All appointments are by appointment only, during office hours Monday through Saturday. You have the option to schedule online through our website, call us at 616.843.0730 or schedule on your phone or mobile device by DOWNLOADING the MINDBODY CONNECT app. If you are a returning client you may also text us to book an appointment.

 
CANCELLATION POLICY

We understand that appointments need to be rescheduled occasionally. If you find that you need to cancel your scheduled massage session, please notify us at least 24 hours ahead of your appointment time. If Urban Massage is not notified that you need to cancel or re-schedule your appointment or if you do not show up for your appointment, your account will be charged a $20 non-refundable no show fee. Thank you for your consideration.

NO SHOW POLICY

If Urban Massage is not notified within 24 hours that you need to cancel or re-schedule your appointment or if you do not show up for your appointment, your account will be charged a $20 non-refundable no show fee. Thank you for your consideration.