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Booking & Service Facts
What to Expect
All-Inclusive Pricing. No Tips.
Massage therapy is healthcare and we do not accept tips because cost transparency in healthcare is important. Tipping is psychologically stressful for both client and therapist; it discourages a healthy therapeutic relationship and the practice of tipping contributes to wage instability for massage therapists.
Booking Policies
Booking
an Appointment
Credit cards are required to hold your appointment whether booking online, in person or over the phone. All forms must be completed prior to receiving your service.
Cancellation
Policy
Please let us know by 6pm the day before your appointment if you need to cancel or reschedule your service. If you cancel the day of your appointment we charge a nonrefundable cancellation fee equal to 50% of your booked service. We not not accept cancellation requests by email or website message, please call the office to speak with a receptionist or leave a voicemail. After 3 same day cancellations Urban Massage may choose to require nonrefundable prepayment in full for all appointments scheduled.
Health
Guidelines
Please complete the digital pre-appointment health screening survey prior to coming in for your appointment. If you believe you should reschedule your massage based on the criteria outlined in the health screening, please do so. Please sanitize your hands upon arrival. We do not require masks, but if you would like the practitioner to wear one during your session, please let us know when you arrive and we will be happy to accommodate the request.
Refusal
of Service
Urban Massage may choose to refer a client to a different massage provider, discontinue or decline service in some situations.
Booking
for Two People
We have the capacity to book two people in the same room at the same time. If you would like to be in the same room with another person during your massage, you may call to book two appointments at the same time in the same room. The pricing is per person and is based on the length and type of session you receive. We allow our standard 55 and 85 minute massages services to be booked in the same room.
Not Handicap
or Wheelchair
Accessible
We're sorry, after speaking to a representative from the ADA, it was concluded that due to our building being built in the 1800s, the original design limitations make structural changes to the building not feasible. If you are looking for a massage therapy business that is handicap accessible, please reach out and we would be happy to refer you to a different business that is handicap accessible.
Buying
Gift Cards
When purchasing a gift card online, you must first make an account. Purchasing a gift card online allows for the option to email the gift card to the recipient. If you want a printed copy, we recommend emailing the gift card to yourself and printing it out to give to the recipient. Gift cards are available for purchase in person at our office location as well. Sorry, we do not mail gift cards through the postal service.